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Returns & Exchanges Policy:
At Danvoir Paris, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free returns and exchanges policy within 7 days of receiving your items.
Eligibility Criteria
To be eligible for a return or exchange, please ensure that:
Items are in their original condition: All items must be unworn, unwashed, and in their original packaging with tags attached.
Request within the stipulated time: Contact our customer service team at Enquiry@danvoirparis.com within 7 days of receiving your order to initiate a return or exchange request.
Non-Eligible Items
Certain items are not eligible for return or exchange, including:
Final sale or clearance items
Items without their original tags or packaging
Items that show signs of wear, use, or damage
How to Initiate a Return or Exchange
To initiate a return or exchange, follow these steps:
Contact Customer Service: Reach out to our customer service team at Enquiry@danvoirparis.com within 7 days of receiving your order to request a return or exchange.
Provide Necessary Information: Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
Receive Return Instructions: Once your request is approved, we will provide you with instructions on how to return the item(s) and our Delivery team will pick up within 7 working days.
Exchanges: Exchanges are subject to availability. If the requested item is out of stock, a refund credit will be issued instead with in 7 days.
Shipping:
The order will be delivered in 8-14 working days.
Product are shipped from our warehouse within 4 working days.
You will receive order tracking number as soon as we ship your order.
Shipping across India is Free of cost.
For international orders, customs duties may be levied at the time of delivery in certain countries.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns.
Contact Us
If you have any further questions or need assistance regarding returns or exchanges, please contact our customer service team at Enquiry@danvoirparis.com. We're here to help you through the process and ensure a smooth experience.